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Returns & Exchanges

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you may contact us at info@frostlondon.com with your order number, item(s) for return and reason for return. If your return is accepted, we’ll send you instructions on how to send your package.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@frostlondon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you would like to exchange an item for size, please send us an email with your request and we will accommodate your exchange upon availability. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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